Terms of Use

By entering or using this site, you accept the following terms and conditions.

We will do our best to ensure that content on this site is accurate and up to date, and to address any errors or omissions as soon as they are identified, however:

  • we cannot guarantee that the content is always accurate and up to date
  • the information in this website is for general guidance on your rights and responsibilities and is not legal advice.
  • if you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor.

Chelmsford Citizens Advice has tried to ensure that the information on this website is accurate. However, Chelmsford Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website.

Chelmsford Citizens Advice endeavours to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of hwcessex.org.uk.

Chelmsford Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind of the linked website or any association with its operators. Further, Chelmsford Citizens Advice has no control over the availability of the linked pages.

Websites that we link to may have Terms and Conditions that are different from ours.

Client permission and consent

When we record and use your personal information we:

  • only access it when we have good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.

Special category personal data

We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion.

If you agree, we’ll use this information, which is known as ‘special category personal data’ TO:

  • give you advice
  • help us gather data to improve our service
  • support our research in a way that you can’t be identified

We’ll make sure all your information is kept safe in our secure case management system.

By agreeing to our terms and conditions you consent to Chelmsford Citizens Advice recording the special category personal data you choose to provide us and you consent to us holding information on my:

  • Ethnicity
  • Health conditions
  • Religion
  • Sexual orientation
  • Trade Union membership


We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

By accepting our terms of service you are agreeing to us getting in touch.